Our goal is to work with individuals, teams and organisations to enable effective change and achieve outcomes – so it was sensational in 2020 to work with Senior Associates Jo Clancy (The Adaptability Factor) and Adrian Hart (Chilwell Consulting) on an integrated program to increase service design capability, enhance growth culture, integrate strategy and metrics – and ultimately improve customer experience and business outcomes.
It was such an enjoyable and impactful program, in November we sat down and reflected on some of the key concepts and their relevance right now, we also identified the power of integration, the early signs of success when we knew it was working, and then finally our Top Tips.
We have worked together on a number of programs now and are convinced that this is the way forward for us. Have a look and let me know what you think:
More On My Couch
On My Couch Episode 35 – Annie Smits & Bill Mithen
In this episode of On My Couch, Sue and I are joined by Annie Smits and Bill Mithen, Co-CEOs of Neighbourhood Economics. Together Annie & Bill are exploring how stronger communities can be built through place-based thinking, collaboration and a shared sense of purpose – they are re-thinking neighborhood economics as our current model is clearly not working for us all!
On My Couch Episode 34 – Edmond Krecsik
Edmond Krecsik from RK Commercial joined us recently for an engaging conversation about leadership, commercial property and the evolving retail landscape. Edmond shares his personal career journey, insights from working with retail and commercial assets, and his perspective on the opportunities and challenges shaping the industry today.
On My Couch Episode 33 – Claire Gemes
In this episode of On My Couch, Sue O’Malley and I sit down with Claire Gemes to explore her journey from accountant to luxury retreat owner and what it really takes to create a truly premium experience in a regional destination.
On My Couch Episode 32 – Trevor Dill
In this latest episode of On My Couch, Sue & I sit down with Trevor Dill, a highly respected leader with deep experience across retail and retail property and new Senior Associate at OMC Group!