Our goal is to work with individuals, teams and organisations to enable effective change and achieve outcomes – so it was sensational in 2020 to work with Senior Associates Jo Clancy (The Adaptability Factor) and Adrian Hart (Chilwell Consulting) on an integrated program to increase service design capability, enhance growth culture, integrate strategy and metrics – and ultimately improve customer experience and business outcomes.
It was such an enjoyable and impactful program, in November we sat down and reflected on some of the key concepts and their relevance right now, we also identified the power of integration, the early signs of success when we knew it was working, and then finally our Top Tips.
We have worked together on a number of programs now and are convinced that this is the way forward for us. Have a look and let me know what you think:
More On My Couch
On My Couch Episode 33 – Claire Gemes
In this episode of On My Couch, Sue O’Malley and I sit down with Claire Gemes to explore her journey from accountant to luxury retreat owner and what it really takes to create a truly premium experience in a regional destination.
On My Couch Episode 32 – Trevor Dill
In this latest episode of On My Couch, Sue & I sit down with Trevor Dill, a highly respected leader with deep experience across retail and retail property and new Senior Associate at OMC Group!
On My Couch Episode 31 – Monica Cavarsan
The name gets people talking. But behind Lard Ass Butter is a story about creativity, courage and building a brand from regional Australia.In the latest episode of On My Couch, Sue and I sit down with Monica Cavarsan, the founder behind this bold and memorable food brand.
On My Couch Episode 30 – Georgia Gray
In this episode of On my Couch, we’re diving into a topic that currently sits at the heart of leadership, culture, and human performance — psychological safety.Sue & I are joined by Georgia Gray, a practitioner whose work spans policy, practice, education, and frontline care. Georgia has worked across not-for-profit, local and state government sectors in industries like healthcare, education and tech.