Our goal is to work with individuals, teams and organisations to enable effective change and achieve outcomes – so it was sensational in 2020 to work with Senior Associates Jo Clancy (The Adaptability Factor) and Adrian Hart (Chilwell Consulting) on an integrated program to increase service design capability, enhance growth culture, integrate strategy and metrics – and ultimately improve customer experience and business outcomes.
It was such an enjoyable and impactful program, in November we sat down and reflected on some of the key concepts and their relevance right now, we also identified the power of integration, the early signs of success when we knew it was working, and then finally our Top Tips.
We have worked together on a number of programs now and are convinced that this is the way forward for us. Have a look and let me know what you think:
More On My Couch
On My Couch Episode 30 – Georgia Gray
In this episode of On my Couch, we’re diving into a topic that currently sits at the heart of leadership, culture, and human performance — psychological safety.Sue & I are joined by Georgia Gray, a practitioner whose work spans policy, practice, education, and frontline care. Georgia has worked across not-for-profit, local and state government sectors in industries like healthcare, education and tech.
On My Couch Episode 29 – Liza Boston
Let’s challenge what’s possible! That’s one of the many key insights from our chat with Liza Boston who is Co-founder itsports, MD of Boston Impact, Co-founder Flower Capital, Advisor – The Taboo Group and Exec Producer Wolftide Films – and that’s just her current roles (lucky she is a member of the 5am club!)
On My Couch Episode 28 – Nina Richardson
In this episode of On My Couch, we welcome Nina Richardson, the founder of Adara Wellness. Combining her expertise in naturopathy, Pilates, and holistic wellbeing, Nina is establishing Adara Wellness with a unique, integrated offering.
On My Couch Episode 27 – Tracy Atherton
In this episode we are joined by Tracy Atherton, a respected leader and innovator in the hospitality industry. Tracy brings a wealth of experience from her dynamic career, spanning leadership roles across some of the most unique brands in the sector.