Capability, culture and control

We all know the world is not quite what it used to be, and we are not really sure about what it might be. But, we do know we need to do somethings differently, and we have some proven frameworks that helps us make those decisions. In recent months, I have been collaborating with Senior Associates Adrian Hart and Jo Clancy as we deliver an integrated service design capability and growth culture program for a key client. The client has a very successful history, a truly exciting future with new business strategies beginning to bear fruit, and they recognised that despite some long-standing customers, their approach to service delivery wasn’t optimal. So, we partnered with them to design an integrated [...]

By |2020-07-24T16:49:50+10:00July 24th, 2020|Uncategorised|0 Comments

Collaboration & teamwork enables individual performance

Recently I had the great indulgent pleasure of taking a day from work, forming a team and participating in the annual golf day fundraiser for my local football and netball club. This is traditionally a very enjoyable day – a morning spent walking the fairways (and a bit further), engaging in banter, occasionally solving the problems of the world and all the while helping a fantastic community club begin its year to on-field and off-field success. But a funny thing happened this year, somehow I managed to win the “Longest Drive” on the nominated hole – which was quite a surprise to me and to those that know (and have seen) my golfing prowess. I play golf once a year, [...]

By |2020-06-18T14:07:40+10:00March 19th, 2020|Teamwork|0 Comments

The benefits of “testing” your leadership team

How do you know your Leadership Team is ready for your peak business period?..........test them! (in a constructive and team enhancing way) We love working with hospitality leaders and their teams as you generally get immediate feedback as to what impact the concepts and frameworks are having in helping people to work more effectively together. Over the last few weeks, we have facilitated a number of "Leadership Team - Pressure Test Workshops" with hospitality leadership teams on-site to make sure they are ready for their busy peak trading period. And, the feedback has been sensational! Whilst this is already a busy time, the benefit of carving out 1 day with the leadership team, reviewing and recommitting to business goals, ensuring [...]

By |2020-06-18T14:07:48+10:00December 3rd, 2019|Leadership Team Effectiveness|0 Comments

High Performance and High Satisfaction – is it possible?

When we work with teams we use proven and practical frameworks and concepts to help our clients be even more effective. One of our favourite concepts which we find really powerful in helping our clients think about the type of environment they are creating for their team is the concept of High Performance and High Satisfaction. This concept has been presented and discussed in different ways, however at a base level the premise is simple – we all want to work in an environment which is both High Performance and High Satisfaction. In our opinion, establishing High Performance and High Satisfaction does have linkages to a range of concepts from Simon Sinek’s Golden Circle, Human Synergistics Constructive Behaviours and the [...]

By |2020-06-18T14:07:54+10:00September 25th, 2019|Uncategorised|0 Comments