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They are unique. They are intelligent. They are creative. They are positive, hardworking, motivated. They are a tremendous asset to your team. But do they feel seen? Do they feel heard? Do they feel their unique skills and expertise are appreciated and utilised? Do they feel as though they can come to you with tough issues? Finding out how psychologically safe your team feel is essential for optimum performance. Harvard Business School Professor and author Amy Edmondson has developed a simple 7-item questionnaire to assess the degree to which people feel psychologically safe. To what extent would your team members agree with the statements below about what it is like to work in your team? If you make a mistake [...]

Answer the following questions about intelligence. Reach each statement and decide whether you mostly agree with it or disagree with it: Your intelligence is something very basic about you that you can’t change very much You can learn new things, but you can’t really change how intelligent you are No matter how much intelligence you have, you can always change it quite a bit You can always substantially change how intelligent you are How did you go, what were your responses? In 2006, Dr Carol Dweck wrote a ground-breaking book “Mindset – Changing the you think to fulfil your potential”. Dr Dweck is one of the world’s leading researchers in the fields of personality, social psychology and developmental psychology. [...]

Our goal is to work with individuals, teams and organisations to enable effective change and achieve outcomes – so it was sensational in 2020 to work with Senior Associates Jo Clancy (The Adaptability Factor) and Adrian Hart (Chilwell Consulting) on an integrated program to increase service design capability, enhance growth culture, integrate strategy and metrics – and ultimately improve customer experience and business outcomes. It was such an enjoyable and impactful program, in November we sat down and reflected on some of the key concepts and their relevance right now, we also identified the power of integration, the early signs of success when we knew it was working, and then finally our Top Tips. We have worked together on [...]

The question many businesses asks is: How do we work out what parts of the business are working and what parts need an increased focus so we are more efficient and effective? OMC Group believes the answer is a sound framework applied across the organisational environment that enables leaders and teams to remove themselves from the day to day momentum and take a broader view of the operating system. A Framework enables objective assessment as to the current state, and importantly whether the current activity will help them achieve what is possible – optimum performance. Whilst there are great tools and frameworks that focus on key components of strategy or culture, and some excellent approaches to reviewing people systems, the [...]

We all know the world is not quite what it used to be, and we are not really sure about what it might be. But, we do know we need to do somethings differently, and we have some proven frameworks that helps us make those decisions. In recent months, I have been collaborating with Senior Associates Adrian Hart and Jo Clancy as we deliver an integrated service design capability and growth culture program for a key client. The client has a very successful history, a truly exciting future with new business strategies beginning to bear fruit, and they recognised that despite some long-standing customers, their approach to service delivery wasn’t optimal. So, we partnered with them to design an integrated [...]

As a cynical ol’ Gen-Xer, the phrase ‘Millennial’ has traditionally caused me to shake my head and mutter reproaches such as ‘entitled’, ‘disloyal’ and, even worse, ‘earnest’. In my day we didn’t flit from job to job every 5 years and hold our employer accountable to their values and principles. In my day we didn’t demand flexible work conditions that would get the best out of both parties. Hmmmm…. actually is it possible these young bucks are onto something? They may well be. Deloitte’s latest survey of almost 8000 educated, employed Millennials (those born between around 1982 & 2000) across 30 countries provides some valuable insights into their aspirations for work, business and society. And as much as I hate [...]