Capability, culture and control

We all know the world is not quite what it used to be, and we are not really sure about what it might be. But, we do know we need to do somethings differently, and we have some proven frameworks that helps us make those decisions. In recent months, I have been collaborating with Senior Associates Adrian Hart and Jo Clancy as we deliver an integrated service design capability and growth culture program for a key client. The client has a very successful history, a truly exciting future with new business strategies beginning to bear fruit, and they recognised that despite some long-standing customers, their approach to service delivery wasn’t optimal. So, we partnered with them to design an integrated [...]

By |2020-07-24T16:49:50+10:00July 24th, 2020|Uncategorised|0 Comments

High Performance and High Satisfaction – is it possible?

When we work with teams we use proven and practical frameworks and concepts to help our clients be even more effective. One of our favourite concepts which we find really powerful in helping our clients think about the type of environment they are creating for their team is the concept of High Performance and High Satisfaction. This concept has been presented and discussed in different ways, however at a base level the premise is simple – we all want to work in an environment which is both High Performance and High Satisfaction. In our opinion, establishing High Performance and High Satisfaction does have linkages to a range of concepts from Simon Sinek’s Golden Circle, Human Synergistics Constructive Behaviours and the [...]

By |2020-06-18T14:07:54+10:00September 25th, 2019|Uncategorised|0 Comments

Reviewing today to create tomorrow

“I know there are challenges in how my team is working, but at this time of year our priority is on delivering on our commitments, and just getting through. I do want to address the issues within the team, but it will have to be later in the year, when we have a bit of breathing space” This is a version of an often heard comment from senior leaders and from a number of perspectives it is a completely understandable and realistic frustration. The pressures at this time of year are significant: hit the final revenue and cost targets (or prepare to explain why not) wrap-up year-end financials complete the annual performance feedback process get ready for the next financial [...]

By |2020-06-18T14:07:59+10:00June 17th, 2019|Uncategorised|0 Comments

Investing in your team pays dividends – an OMC Group success story

The Situation The team was about to undergo significant change with the transition from an established, respected and long-serving CEO to a new CEO transitioning from the Deputy CEO role. As the team had a history of success, every year the expectations for delivery – both in terms of quantity and complexity increased. There were a range of indicators emerging that confirmed that for this group to continue to deliver in line with increasing expectations, there was a growing requirement to better leverage the individual resources in the group to create a more established and integrated team. The subsequent approach was instigated by a core group of senior managers including the then Deputy CEO and two senior managers who were [...]

By |2020-06-18T14:08:04+10:00September 19th, 2017|Uncategorised|0 Comments

Millennials – the new breed of leader

As a cynical ol’ Gen-Xer, the phrase ‘Millennial’ has traditionally caused me to shake my head and mutter reproaches such as ‘entitled’, ‘disloyal’ and, even worse, ‘earnest’. In my day we didn’t flit from job to job every 5 years and hold our employer accountable to their values and principles. In my day we didn’t demand flexible work cond